Privacy Policy

Last Updated:

January 25, 2025

At 2ndopinion.doctor (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services (“Service”). By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Name, email address, phone number, and any other details you provide when creating an account or submitting a request.
Medical documents and other health-related information you choose to share for second opinions.

1.2 Non-Personal Information

IP address, browser type, operating system, and other technical details about your device.
Usage data such as pages visited, time spent on the site, and other analytics.

1.3 Payment Information

Payment details, including credit card information, are collected and processed securely through our third-party payment processor, Stripe. We do not store your payment information.

2. How We Use Your Information

We use your information to:

Provide and improve our Service.
Facilitate communication between you and medical professionals.
Process payments and deliver receipts.
Respond to your inquiries and requests.
Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

3.1 Medical Professionals

European medical professionals who provide second opinions.

3.2 Third-Party Service Providers

Payment processors (e.g., Stripe) to process transactions.
Hosting and IT service providers for secure data storage and website functionality.

3.3 Legal and Regulatory Authorities

As required by law, regulation, or legal process.

3.4 Business Transfers

In connection with a merger, sale, or acquisition of our business.

4. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption: All data transmitted between your device and our website is encrypted using HTTPS.
Access Controls: Personal information is accessible only to authorised personnel.
Secure Storage: Medical documents are stored on servers with advanced security protocols.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions when sharing sensitive information.

5. Your Rights

You have the following rights regarding your personal information:

Access: Request access to the information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal and regulatory obligations.
Data Portability: Request a copy of your information in a structured, electronic format.

To exercise your rights, please contact us at [Insert Contact Email].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, collect analytics, and improve our Service. You can manage cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

7. International Data Transfers

As our services involve European medical professionals, your information may be transferred outside your country of residence. We ensure such transfers comply with applicable data protection laws and implement safeguards to protect your information.

8. Retention Policy

We retain personal information only as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy.
Comply with legal and regulatory obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting an updated version on our website and updating the “Last Updated” date.